Introduction

English Brain provides high quality online English coaching through live sessions, personalized feedback, assignments, and progress tracking tools designed to improve speaking, writing, reading, and listening skills. We believe that effective language learning requires clear, relevant, and respectful communication between instructors and learners. This Anti Spam Policy establishes the standards for all platform related messages, including class announcements, feedback, reminders, and course updates. Our goal is to foster a distraction free environment where learners can concentrate on their English proficiency development. We do not tolerate unsolicited promotional content, repetitive messages, or irrelevant communications that disrupt the coaching process. This policy helps us maintain trust and professionalism in every interaction.

What Constitutes Spam

Spam includes any unsolicited, irrelevant, or excessively repetitive messages sent through English Brain communication channels related to coaching sessions or materials. Examples include sending multiple identical assignment queries without purpose, flooding group discussions with off topic content, or repeatedly sharing unrelated links during live classes. Promotional messages for external products, services, or courses unrelated to English Brain coaching are strictly considered spam. Mass messaging other participants with non learning related content also violates this policy. Harassing or intimidating messages, even if disguised as feedback, fall under spam behavior. We aim to protect the integrity of our educational interactions and ensure all communications support genuine language improvement.

Permitted Communications

English Brain encourages meaningful communications directly related to improving English language skills and coaching program participation. Learners may ask genuine questions about lessons, grammar rules, vocabulary, pronunciation, or assignment clarification during or after sessions. Instructors may send scheduled reminders for upcoming live classes, homework deadlines, or progress review meetings. Sharing relevant practice resources, recommended reading materials, or additional exercises provided by English Brain is permitted and encouraged. Constructive feedback on teaching methods or suggestions for course improvement through official channels is always welcome. All permitted communications must remain respectful, focused, and beneficial to the learning objectives of our coaching programs.

Prohibited Actions

Users are prohibited from sending unsolicited bulk messages to instructors or fellow learners through any English Brain communication tools. Distributing advertisements, chain messages, or pyramid schemes within coaching related discussions is strictly forbidden. Impersonating instructors or staff to send unauthorized messages violates this policy. Sharing malicious links, phishing attempts, or content containing viruses under the guise of learning materials is not allowed. Repeatedly sending the same message despite requests to stop constitutes harassment and spam. Any attempt to exploit communication features for non-educational purposes will result in immediate action to protect our coaching community.

Reporting Spam

English Brain provides clear mechanisms for learners and instructors to report any suspected spam or policy violations encountered during coaching activities. You can flag inappropriate messages directly within live session chats or assignment feedback sections. Reports can also be submitted through our dedicated support contact for communication related concerns. We take every report seriously and investigate promptly to maintain a safe learning environment. Providing specific details about the incident helps us address issues efficiently and fairly. Our team is committed to resolving spam concerns quickly to minimize disruption to your English language coaching experience.

Consequences of Violations

Violations of this Anti-Spam Policy may result in warnings, temporary restrictions on communication features, or removal from current coaching programs. Repeated or severe offenses can lead to permanent exclusion from all English Brain services without refund. We reserve the right to review message history related to reported incidents for fair enforcement. Actions are taken to protect the overall quality and focus of our English language instruction for all participants. Decisions regarding violations are final and aimed at preserving a professional atmosphere. We encourage all users to communicate responsibly to avoid any disciplinary measures.

Our Commitment and Updates

English Brain is dedicated to continuously monitoring and improving our systems to prevent spam and ensure smooth delivery of coaching services. We regularly update communication tools and guidelines to address emerging threats and enhance user experience. This policy may be revised to reflect changes in our coaching platform or best practices in educational communication. Significant updates will be communicated to active learners through official channels. By participating in our programs, you agree to comply with the current version of this Anti-Spam Policy. We remain focused on providing a clean, professional, and effective environment for your English language growth.