Introduction

English Brain is an online English coaching platform focused on helping learners enhance their speaking, writing, reading, and listening skills through expert led courses and personalized guidance. We value the trust you place in us when sharing information to facilitate your language learning journey. This Privacy Policy outlines our responsible approach to handling data related to your participation in coaching programs and use of our resources. We collect limited personal information only to support effective delivery of live sessions, assignments, feedback, and progress tracking. Our goal is to create a safe and supportive environment for English language improvement. We regularly review our practices to ensure compliance with applicable privacy standards and best serve our learners.

Information We Collect

English Brain collects basic personal information such as your name and contact details when you enroll in our coaching programs to enable smooth communication and session scheduling. We gather details about your English proficiency level and learning goals to tailor courses and provide personalized coaching recommendations. Information about your participation in live classes, completed assignments, and assessment results helps instructors offer targeted feedback and track progress. We may collect payment related details solely for processing fees for paid coaching programs through secure gateways. Data on your preferred learning style and areas of improvement is used exclusively to enhance your coaching experience. All collected information is directly related to delivering high quality English language instruction and support.

How We Use Your Information

We use your information primarily to schedule and conduct live coaching sessions, group classes, and one on one guidance effectively. Your proficiency and progress data allow our expert instructors to provide customized feedback and recommend suitable practice materials. Contact details are used to send important updates about class timings, assignment reminders, and course-related announcements. Payment information is processed only to confirm enrollment in chosen coaching programs and issue receipts. We analyze participation patterns to improve our teaching methods, course structure, and overall learning outcomes. All usage is aimed at supporting your English language development and ensuring a seamless coaching experience.

Information Sharing and Disclosure

English Brain does not share your personal information with external parties except when required for delivering coaching services. We may share relevant details with assigned instructors to enable personalized guidance and effective session management. Payment details are shared only with trusted payment processors to complete transactions securely. Information may be disclosed if required by law or to protect the rights and safety of our learners and platform. We never share your progress data or coaching related information with advertisers or unrelated third parties. Your trust is fundamental to our mission of providing quality English language coaching.

Data Security

We implement strong security measures to protect your personal and coaching-related information from unauthorized access, alteration, or loss. All data transmitted during enrollment and payment processing is encrypted using industry-standard protocols. Access to your information is restricted to authorized staff and instructors who need it to provide coaching services. We regularly update our systems and conduct security reviews to maintain a safe learning environment. Sensitive details such as payment information are handled only by secure third party processors and not stored on our servers. Protecting your privacy is a top priority as we deliver professional English language coaching.

Data Retention

We retain your personal and coaching-related information only as long as necessary to support your active learning journey and program requirements. Progress records and assessment data are kept during your enrollment to provide continuous feedback and track improvement. Contact details are retained to communicate important course updates and completion certificates. Once a coaching program ends and no further interaction is required, we securely delete or anonymize unnecessary personal data. We may retain limited records for reasonable periods to comply with legal obligations or improve future services. Our retention practices balance your privacy with the needs of effective long term English language coaching.

Your Rights and Policy Updates

You have the right to request access to the personal information we hold about your coaching participation and progress. You may ask us to correct inaccurate details or update your learning preferences at any time. We respect your privacy choices and will respond promptly to reasonable requests regarding your data. English Brain may update this Privacy Policy to reflect changes in our coaching services or applicable laws. Significant updates will be communicated through our platform or via email to active learners. Continued use of our services after updates constitutes acceptance of the revised policy. We are dedicated to transparent and ethical handling of information in support of your English learning goals.